Check the basics
Refresh once and start a fresh attempt if the page was left open for a long time.
SUPPORT CENTER
Start with the answer.
Choose the closest topic. Most issues can be resolved here without sending a request. Human review appears after the relevant checks when it is still needed.
Something went wrong with a challenge
Check these three points first.
Verify the expected behavior
Check that every required answer is selected before the final submit step.
Use the correct next step
If a score was created, use the WorkProof link from the result instead of replaying the same attempt.
I need help with a WorkProof
Check these three points first.
Check the basics
Open the exact public WorkProof URL created after completion.
Verify the expected behavior
Check the assessment version, score and integrity status shown on the live record.
Use the correct next step
Remember that WorkProof is assessment evidence, not accreditation or an employment guarantee.
I have an account, Sprint or payment question
Check these three points first.
Check the basics
The €19 Sprint and €59 Professional are one-time purchases; recurring Pro plans are labelled as subscriptions before Checkout.
Verify the expected behavior
If a Stripe Checkout remains open or unpaid, no paid entitlement has been issued yet.
Use the correct next step
For an existing subscription or payment method, sign in and use billing management in your Mandorka account where available.
I have a privacy or data question
Check these three points first.
Check the basics
Read the Privacy page for the data categories and consent controls currently in use.
Verify the expected behavior
Public WorkProof links are shareable by design; do not distribute one if you do not want others to open it.
Use the correct next step
For a GDPR or account-data request, continue only if the Privacy page does not already answer the question.
A page or feature is not working
Check these three points first.
Check the basics
Retry once in a current browser with JavaScript enabled.
Verify the expected behavior
If a content blocker prevents Cloudflare verification, disable it only for the retry on mandorka.com.
Use the correct next step
Keep the exact page URL, approximate time and non-sensitive error text; these details help diagnose the request.